Frequently Asked Questions
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Common Questions
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Common Questions & Information
If there is any question our FAQ has not answered for you, please write us, use the live chat feature on our website, or contact us by phone at 713-609-9489.
What are Aquatic Advisors operating hours?
Aquatic Advisors staff are available to assist with your inquiry or request during normal business hours.
8 am – 5 pm, Monday thru Friday
Visitors welcome by appointment only please.
Does Aquatic Advisors offer enterprise-scale or bulk rate services?
Yes, Aquatic Advisors provides turn-key enterprise managment packages for organizations with asset portfolio sizes ranging from one to 50+ properties. Our customers range from community and municipal pools, to high-density urban aquatic facilities.
- Lifeguard training and staffing
- Aquatic facility portfolio management
- Group and semi-private swimming lessons
- Pool party venue rental
- Residential pool services
What does Enterprise Friendly mean?
We work with and speak the language of large companies and organizations – we are fully insured and professionally qualified to work with the most demanding of portfolios. With extensive experience understanding the nuances of managing a diverse portfolio of aquatic facilities, we're here to provide turn-key year-round management for yours.
What payment forms are accepted?
We support the following methods of settling up:Check, Money Order, Credit Card, Wire Transfer
How is my privacy protected when using your services?
We do not sell your personal information, and any data you submit to us is transmitted to a secure location so your info is not retained on our servers. We use popular trusted third party payment providers for financial transactions. We use various third party tools to collect statistical data to verify our marketing efforts are effective.
How can I help promote Aquatic Advisors?
We encourage our satisfied customers to promote our company and services using media your friends and neighbors can see. After you receive your Aquatic Advisors service, please write us a review on your preferred platform – we really appreciate it!
What are the requirements for this website?
In order to fully interact with our website, including submitting inquiries through our forms, you must have javascript and cookies enabled for our domain. The minimum requirements for this website are iOS 7+, Firefox 80+, or a recent version of Safari or Chrome equivalent from the past three years. This website may not look correct on mobile devices with low power mode enabled.
Aquatic Facility & Venue Management
Aquatic Advisors Pool Management is Enterprise-Friendly – we work with and speak the language of large companies and professional organizations – we are fully insured and qualified to work with the most demanding of portfolios of any size. If there is any question our FAQ has not answered for you, please write us, use the live chat feature on our website, or contact us by phone at 713-609-9489.
What types of aquatic facilities does Aquatic Advisors manage?
- Community, city, HOA, & neighborhood pools
(public or private) - Apartment and condo complex indoor and rooftop pools
- Aquatic parks, water playgrounds, splash pads,
wave pools, and lazy rivers - Public and private training pool facilities
(diving & research) - Competition and olympic athletic training facilities
- If you're not sure if your pool or facility qualifies, call us!
What services are part of the Aquatic Advisors Pool Management Package?
- Full-schedule lifeguard staffing
- Ongoing in-season cleaning tasks
- Daily chemical reading and balance
- Maintaining operating hours for use
- Equipment maintenance and repair
- Seasonal opening and closing
- Preventative maintenance
- Private event staffing
- Swimming lessons
- Offseason care
- Repairs
What does "Aquatic Advisors is Enterprise-Friendly" mean?
Aquatic Advisors is fully insured, qualified, run by experienced leaders, and works with all clients in a professional manner that guarantees an understanding of roles for the highest quality of service possible.
What service area does Aquatic Advisors cover?
Greater Houston & Southeast Texas Area
Does Aquatic Advisors offer enterprise-scale or bulk rate services?
Yes, Aquatic Advisors provides turn-key enterprise managment packages for organizations with asset portfolio sizes ranging from one to 30+ properties. Our customers range from community and municipal pools, to high-density urban aquatic facilities.
Guard Houston Lifeguarding
We get a lot of questions from prospective lifeguards. If there is any question our FAQ has not answered for you, please write us, use the live chat feature on our website, or contact us by phone at 713-609-9489.
What is the minimum age to be a lifeguard?
We hire individuals 15 years of age (by May 1st) and older – it's the perfect summer job – apply today!
Employment ApplicationWhat seasonal positions are possibly available?
- Lifeguards
- Pool supervisors
- Area managers
- Swim instructors
- Supporting roles
- Maintenance staff
What training is required and available?
All lifeguards will need their annual lifeguard training certification which can be acquired through Guard Houston each year beginning in April through June. Water Safety Instructor courses are available for lifeguards looking to branch out into swim training and supervision. You can enroll in any of these classes whether or not you are an employee of Guard Houston.
What are the standard physical requirements for lifeguarding?
During lifeguard training, individuals will undergo several fitness and endurance tests, such as the divewell brick test; guards hired must pass these training requirements in order to be eligible for a stand or poolside position.
How long is the lifeguarding season?
Lifeguards work at their home pool for the season; most of these are open from May through August or during the time which public school is not in session.
Can I work near my home?
Yes – we have options all around; during onboarding we will determine the best home facility for you.
Where can I find lifeguards for my community pool?
Get in touch with us – we partner with
Lifeguarding & Employee Questions
This is a private FAQ for our Guard Houston lifeguards – please login to view.
What is my lifeguard account login info?
If you have been hired as a lifeguard for the current season, you will need to create an account on this website yourself. Head over to the enrollment page to sign-up; once your account has been confirmed by HQ, you'll be able to log in.
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Pool Party Venue Hosting
If there is any question our FAQ has not answered for you, please write us, use the live chat feature on our website, or contact us by phone at 713-609-9489.
Does Guard Houston have to be notified of my pool party?
Yes, your neighborhood pool use rules or community association bylaws will specify that you must contact us in order to schedule a party beyond the attendence of what your guest pass allowances dictate. This rule is in place to ensure that adequate lifeguard coverage is present for the duration of your party and that all users of the pool, regardless of partygoers, remain safely observed. All costs associated with pool party reservations are expected to be covered by the person organizing the party.
Can I have a party during hours when the pool is closed?
If permitted by organization bylaws, private pool party reservations are normally available to all authorized users of the facility if the timeslot is available and does not fall within public operating hours.
Do I need to be registered to reserve a community pool?
For the vast majority of applicable residential facilities, pool party organizers must be a resident of the community and registered to use the facility being reserved.
What if weather impacts my party venue reservation?
You will have the option to reschedule or receive a refund.
What is the non-weather cancellation policy?
Events that are planned, then called-off due to non-weather related reasons are not eligible for a refund.
Swimming Sea Animals Swimming Lessons
If there is any question our FAQ has not answered for you, please write us, use the live chat feature on our website, or contact us by phone at 713-609-9489.
What is the right age to begin swimming lessons?
Simply put – as early as possible. Swimming Sea Animals offers IPAP classes – a swimming lessons course for parents and their children. These classes focus on very basic water comfort skills, dunking, and breath holding. The ability for a child swim means they are safer in and near the water, and in a bad or difficult situation your kid may have no choice but to enter a body of water. Give them the confidence in the water they deserve to have all their life; beginning with Level 1, our swim lesson programming teaches the very basics for bouyancy and mobility. Training any child in the water is easier the earlier in age they start – we hope you enroll today.
Are there any safety precautions that I should be aware of?
Certain children may be sensitive to chlorinated water in their eyes and ears. Pool-safe sunblock should be used to prevent sunburn. Our class sizes are small, and all trainers are experienced in their field and certified by Guard Houston.
What should my child wear to swimming lessons?
We request all swimmers arrive prepared to enter the water in swimwear that is not woven from cotten. Slippers are a popular choice for wearing around the pool deck to avoid bare feet touching the hot concrete.
Are group and semi-private lessons organized by similar age and skill?
Yes – all students will be grouped with other students around the same age and swim capability.
What if my child is afraid of the water?
Our friendly lifeguards and staff deal with this all the time. Most students can be made comfortable in only a few days using a combination of positive reinforcement combined through environmental immersion around other swimmers they are comfortable with and through the use of games and narratives. Contact us today if you have any questions.
What is the weather cancellation policy?
Lessons will be rescheduled if heavy rain, lightning, or otherwise dangerous weather is present. In the event of a forecast for bad weather during the lesson time, a cancellation notice will be sent to the parent or guardian on file via email. If bad weather occurs during the lesson, the remainder of the lesson will be cancelled. Students that miss a lesson due to bad weather will be provided a full make-up lesson on the next available day with good weather.
Make-up lessons typically take place on the Friday of that week in your regularly scheduled time slot. We cannot guarantee the same instructor for make-up lessons. Missed lessons for any reason other than due to weather are not eligible for make-up lessons or refund.
Where are the swimming lesson venues located?
Swimming Sea Animals classes are held at a specific community pool facility for the duration of the lesson. Class locations can vary depending on the time of season – dates and locations are updated on the swimming lesson registration form as classes are added or filled up.
Do the classes fill up fast?
Registration is first-come-first-serve and is processed in the order in which received once enrollment starts. Due to the popularity of our Swimming Sea Animal program, we recommend signing up early for the benefit of choosing a class schedule right for you and your student.
Will the pool be open to the public during lessons?
Swimming lesson classes are available outside of pool hours in the morning and evening to provide the least distracting environment to our learning swimmers. We occasionally offer mid-day classes for busy parents and guardians that are held during normal pool hours. Lessons may also fall on maintanance days when the pool is normally closed to the public.
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